Another blog by Boh Tong the ex- SIA cabin crew: A service recovery from iHerb

Friday, October 16, 2020

A service recovery from iHerb

 

We ordered 4 items from iHerb online. When they arrived, one item was found to be leaking. After lodging a complaint, iHerb refunded us the S$50 which was paid for the 4 items. In other words, we got the 3 items for free. What a great service recovery!

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